Graham Pretty, Director of Your Claim, recently delivered a compelling keynote address at the Property Investors Network (PIN) event held on Tuesday, July 16th, at the Thurrock Hotel. This event is a monthly gathering for landlords, property investors, and developers from Essex and London, organised by the esteemed Reegan Parmenter. It offers a valuable platform for networking, collaboration, and education on various property development strategies.
Originally scheduled to be a brief presentation, Graham’s speech was extended to 45 minutes due to the sudden cancellation of the main speaker. Despite the unexpected change, Graham successfully engaged the audience with his in-depth knowledge of insurance claims management, a topic crucial for property owners and investors.
Graham began by addressing the alarming statistic that over 20% of presented insurance claims are repudiated. He emphasised the risks associated with undervaluing property and the necessity of pre-vetting insurance claims, irrespective of their size or complexity. This insight is particularly relevant for landlords and property owners who may not be fully aware of the intricacies involved in the claims process.
Throughout his presentation, Graham shared several real-world case studies, including fires in Colchester, floods in Ipswich, and gas explosions in Newcastle. These examples highlighted the various challenges property owners face and demonstrated how professional claims management can mitigate these issues effectively.
The central theme of the talk was the importance of promoting quality and choice in the claims process. He argued that the process should be a positive experience for policyholders, emphasising that it often falters when companies focus too much on metrics and numbers instead of the human impact. Effective claims management, according to Graham, prioritises customer experience and high-quality communication and service.
The presentation was well-received, with attendees appreciating the valuable insights and practical advice he provided. He concluded by thanking the PIN Essex group for their attentiveness and receptiveness, expressing his eagerness to continue his mission of raising awareness and educating property owners about their rights and options in the insurance claims process.
Your Claim, under Graham’s leadership, continues to offer comprehensive claims management services to both domestic and commercial clients in London and East Anglia. The company’s team of experienced loss assessors is dedicated to liaising with insurance companies on behalf of their clients to achieve the best possible settlement. Their services cover various types of damage, including building, smoke and fire, impact, water and flood, storm, theft and criminal, and subsidence damage.
For more information about Your Claim’s services or to get assistance with a claim, clients can contact them us on 01206 707999 to schedule a call with a team member or learn more about our services here.
With a commitment to providing fast responses, best results, and a fully managed service, Your Claim aims to alleviate the stress of the claims process and ensure policyholders receive the support they need.
