Five ways better claims handling helps brokers retain clients
When a commercial client makes a claim, their broker is often the person they turn to for an explanation. They want to know what happens next, why a decision is taking time and whether the settlement offered reflects their cover. You may have limited control over the insurer’s decisions, but the support your client receives […]
Managing the stress of a home insurance claim
When your home has been damaged by fire, flooding or a major leak, the insurance claim quickly becomes another job you didn’t ask for. There are calls to make, paperwork to find, decisions about repairs and long stretches where you seem to be waiting for someone else to do something. All of this is happening […]
Common mistakes policyholders make when handling their own claim
Most people only make a property insurance claim once or twice in a lifetime, but insurers process thousands of them a week. That gap in experience is where many claims quietly go wrong, and it rarely has anything to do with the policyholder doing something silly. It’s just hard to spot the pitfalls the first […]
Why insurance claims get underpaid, and what you can do about it
A settlement letter arrives. The claim has been approved, which feels like the hard part is over. Then the figure lands, and it doesn’t come close to covering the repair quotes sitting on the kitchen table. If that sounds familiar, you’re not imagining it. Underpaid settlements happen far more often than most policyholders expect, and […]
What to do when your insurance claim is rejected
You’ve paid your premiums. You’ve done everything right. And then, when you need your insurance to do what it was always supposed to do, the answer comes back: rejected. What now?
The hidden cost of poor claims management for brokers
Most brokers are diligent about the numbers they can see. Conversion rates, renewal percentages, GWP targets. But there’s a category of cost that rarely shows up on a dashboard, even though it’s eating away at business performance just the same. Poor claims management.
The first 30 days of an insurance claim: why they matter more than you think
The first 30 days of an insurance claim can shape your final settlement. Learn how early documentation, valuation and loss assessor involvement protect your payout.
Struggling with an insurance claim? You’re not alone
If you’re currently struggling with an insurance claim, or are about to start one, there’s a simple way to check whether professional support could help.
How to Make a Successful Water Leak Insurance Claim
Water Leak Insurance Claim Water leaks are often referred to as “escape of water” and are one of the most common home insurance claims in the UK. They make up around 30% of all domestic claims, with insurers paying out nearly £1.8 million every single day to cover the damage. Because leaks can cause serious and costly problems, it’s important to […]
Understanding commercial insurance claims (and how to get them right)
When you make a commercial insurance claim, it often feels like you’re entering another world, one full of jargon, waiting, and a suspicious number of “further evidence requests.” This article explains what really happens behind the scenes, why so many claims get underpaid or delayed, and how a loss assessor can turn a frustrating process into a fair one.