Five ways better claims handling helps brokers retain clients
When a commercial client makes a claim, their broker is often the person they turn to for an explanation. They want to know what happens next, why a decision is taking time and whether the settlement offered reflects their cover. You may have limited control over the insurer’s decisions, but the support your client receives […]
The hidden risks of underinsurance in commercial properties
For many business owners, buildings insurance renewal means a quick call to the broker and a check of the premium. The rebuild figure may receive less attention. If that figure has fallen behind current costs, the business could face a shortfall when it claims, even after years of paying for cover. That is underinsurance. Discovering […]
How commercial insurance brokers can protect themselves during claims disputes
A single poorly handled dispute can do disproportionate damage to your commercial insurance brokerage. Not just to one client relationship, but to your wider reputation and, in some cases, your professional standing. Here’s how to protect yourself.