I worked with Graham on a large water damage loss in a flat within a prestigious block of flats development. The Insured’s leaseholder on behalf of whom we were dealing with the claim had lost faith in the loss adjuster whom they did not believe was being reasonable, we appointed Graham as he could give an independent view on the works required. The loss adjuster was initially extremely concerned about a “claims manager” being appointed fearing this would drive up the costs but Graham was able to get the claim settled using his own contractors to the satisfaction of the lessee who was a very demanding character at a fair cost to the insurer. At the end of the process he had gained the confidence of the adjuster who acknowledged Graham had achieved a fair result and saved the adjuster a lot of aggravation with the lessee

We have recommended Graham’s services on a number of occasions. His knowledge of his subject is second to none and he always works with us to quickly understand the extent of cover available for mutual clients. Loss adjusters I have worked with have commented on Graham’s professionalism. Perhaps most importantly, his empathy for clients at a time of unusual stress is second to none.

Graham is a true professional and has in-depth knowledge of his business and related areas He helped me out in a very difficult situation after there was a fire in a house Graham dealt with all the relevant claims issues and negotiated a sensible settlement. He worked with the insurance companies, as well as submitting detailed claims specifications He then assisted with sourcing relevant builders and tradesmen to do remedial work and project managed the works. This included regular feedback by phone and email and quality photos for each stage for insurance needs Graham is a definite point of contact when you need insurance claims help especially if you are unable or unwilling to do the work yourself.

Having worked with Graham on issues varying from fire, flood and water escape across our residential management portfolio I cannot recommend his services highly enough. Graham has provided vital expert advice and ultimately been able to improve our response and service levels on claim related issues.